top of page
Image by Philip Oroni

Automotive Customer Quality Engineer

Guadalajara, Mexico

Job Type

Full Time, Permanent

Work Mode


Job description

With Expat benefits

The Customer Quality Engineer is responsible for automotive customer quality issues and continuous improvement activities.

Key areas of responsibilities:

  • Lead and drive customer quality meetings to derive root causes, corrective and preventive actions.

  • Drive closure of failures, quality-related issues and customer requests, manage claims and 8D reports

  • Develop, drive, and lead the improvement of manufacturing systems and processes to meet and exceed customer expectations.

  • Lead and drive continuous improvement projects.

  • Build and drive customer relationships to improve customer satisfaction.

  • Perform customer quality performance monitoring and reporting to internal management and customer.

  • Develop inspection plans, drive and manage customers KPIs, quality-related proactive and reactive communication.

  • Coordinate customer audit.

  • Analyze customer quality performance to identify trends and improvement opportunities


  • Degree in Mechanical/Mechatronics/Electrical/Manufacturing Engineering discipline

  • At least 2 years automotive customer quality experience

  • Strong knowledge and practices in 8D, PFMEA, TS16949

  • Good understanding of first-article inspection requirements and expectations


The above information on this description has been designed to indicate the general nature, and level, of the work performed by this position. It is not designed to contain, or be interpreted, as a comprehensive inventory of all duties, responsibilities and qualifications required.

We invite interested candidates to write-in with CV and regret that only shortlisted candidates will be contacted for a discussion.

Lee Shiow Chyn

bottom of page