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Customer/Supplier Quality Manager


Job Type

Full Time, Permanent

Work Mode


Job description

  • To manage a group of Customer Engineers;

    • Review quality report to customers with corrective actions.

    • Analyse FA report and invite stakeholders for root cause analysis and issue resolution.

    • Leader of quality issue meeting.

    • Follow up on committed corrective actions until completion.

    • Create a one-page summary for critical cases.

    • Generate customer 8D report for all cases with FA report.

    • Response to customer inquiry.

  • To manage a group of supplier quality engineer;

    • Establish qualification plan for each supplier.

    • Establish quarterly business review (QBR) with key suppliers.

    • Manage maverick lots disposition form the supplier, if any.

    • Establish dual source strategy for key suppliers.

    • Verify and approve CTQs for supplier processes.

    • Lead supplier audits.

    • Report to management on supplier performance on timely basis.

    • To be onsite at supplier location when required.

    • Drive suppliers continuous improvement.


  • Engineering degree, Masters in Material Science, Physics, Chemistry or Electronics

  • Knowledge of PCB, Epoxy, IR Diffuser & Foils will be an added advantage

  • Experience in statistical tools (DOE, SPC, FMEA etc)

  • Well versed in environmental compliance (ROHS etc)


The above information on this description has been designed to indicate the general nature, and level, of the work performed by this position. It is not designed to contain, or be interpreted, as a comprehensive inventory of all duties, responsibilities and qualifications required.

We invite interested candidates to write-in with CV and regret that only shortlisted candidates will be contacted for a discussion.

Lee Shiow Chyn

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