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Customer Program Director


Job Type

Full Time, Permanent

Work Mode


Job description


  • Responsible for achieving the targets set for revenue, gross margin and profitability.

  • Responsible for managing and improving Gross Margin, GM/TC ratio, BOM cost and Total Cost

  • Responsible for meeting the targets set for inventories; minimizing Excess & Obsolescence ( E&O) and seeking (E&O) settlement with customer.

  • Responsible for quote proposal preparation and work closely with customers to win new RFQs and expand business opportunities .



  • Lead and drive Program Management team and Functional Group Expertise teams to achieve overall objectives and targets set by General Manager.

  • Demonstrate exemplary role-modeling examples by walking-around-shop-floor on regular basis and work closely with the assigned Production team and other Functional Group Expertise to ensure TQRDCE KPIs are monitored and achieved.

  • Lead, motivate and grow the capability of employees assigned by Functional Group Expertise.  The objective is to develop a powerful “A” team to serve the assigned customers with the aspiration to build a center of excellence for certain strategic and key customers and technology.

  • Presentation to management on sales, margin, new business and key performance indicators in the monthly business review.


Total Customer Satisfaction

  • Oversee, coordinate and manage new product launch with the help of the assigned Functional Group Expertise teams.

  • Review and propose on cost reduction requested by customers.

  • Create plans to create the touchpoints to visit or interact with customers to pursue new business opportunities.

  • Engage in customer directly to discuss on critical material shortages, delivery, forecast and open issues to achieve on time delivery (OTD) targets regularly.


  • Degree in Engineering or related field.

  • Minimum 10-15 years of related experience.

  • Strong problem solving and analytical skills.

  • Good communication skills.

  • Able to work in a fast paced environment.

  • Be able to multitask

  • Able to go hands-on where required.

  • Knowledge in SAP is preferred.


The above information on this description has been designed to indicate the general nature, and level, of the work performed by this position. It is not designed to contain, or be interpreted, as a comprehensive inventory of all duties, responsibilities and qualifications required.

We invite interested candidates to write-in with CV and regret that only shortlisted candidates will be contacted for a discussion.

Lee Shiow Chyn

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