
Job description
职责概要: 该角色专注于管理技术合作和客户关系,以确保电池技术的高质量部署。它涉及与外部实验室的直接协调和及时解决客户质量问题。
主要职责:
建立并维护与第三方实验室的合作,对电池技术进行详细的故障分析。
与跨职能和国际团队一起开发全面的测试协议。
严格评估外部实验室的数据完整性和准确性,并验证其报告。
作为所有客户相关质量询问和关注的主要联系点。
管理和记录产品规格和客户互动,以维护合规性和服务质量。
积极处理客户投诉,确保迅速解决并保持高满意度水平。
Role Outline: This role focuses on managing technical collaborations and customer relations to ensure the high-quality deployment of battery technologies. It involves direct coordination with external laboratories and addressing customer quality issues promptly.
Key Responsibilities:
Establish and maintain collaborations with third-party laboratories to conduct detailed failure analyses of battery technologies.
Develop comprehensive test protocols in conjunction with cross-functional and international teams.
Critically evaluate the integrity and accuracy of data from external laboratories and validate their reports.
Act as the primary point of contact for all customer-related quality inquiries and concerns.
Manage and document product specifications and customer interactions to maintain compliance and service quality.
Proactively handle customer complaints, ensuring swift resolutions and maintaining high satisfaction levels.
Requirements
要求:
技术领域(如电气工程、物理或化学)的高级学位(学士、硕士或博士)。
在电池或相关行业中,至少三至五年的质量保证或故障分析相关经验。
证明能够管理第三方实验室关系并协调复杂的测试活动的能力。
在应用非破坏性和破坏性测试方法对电池评估方面有强大的背景。
出色的口头和书面沟通能力,精通英语对于有效地与国际团队合作至关重要。
展示了独立工作、优先处理任务和有效管理时间的能力,以应对高优先级挑战。
Advanced degree (Bachelor’s, Master’s, or PhD) in a technical discipline such as Electrical Engineering, Physics, or Chemistry.
Minimum of three to five years of relevant experience in quality assurance or failure analysis within the battery or related industries.
Proven ability to manage third-party laboratory relationships and coordinate complex testing activities.
Strong background in applying non-destructive and destructive testing methods to battery evaluation.
Exceptional verbal and written communication skills, with proficiency in English essential for effective collaboration with international teams.
Demonstrated ability to work independently, prioritize tasks, and manage time effectively amidst high-priority challenges.
Disclaimer
The above information on this description has been designed to indicate the general nature, and level, of the work performed by this position. It is not designed to contain, or be interpreted, as a comprehensive inventory of all duties, responsibilities and qualifications required.
We invite interested candidates to write-in with CV and regret that only shortlisted candidates will be contacted for a discussion.
Lee Shiow Chyn
EA12C6130
R1112042
hr@hpspartners.com.sg