top of page
Image by Philip Oroni

Customer Service Engineer


Job Type

Full Time, Permanent

Work Mode


Job description

Plans and performs activities concerned with installing, training, operating, and maintaining equipment. Acts as an interface with the customers to include providing remote support, on-site support, and provides training to our customers.

Main Duties and Responsibilities :​

  • Installs new equipment at customer's facility to ensure full functionality according to defined specifications.

  • Installs software and hardware upgrades at customer’s facility.

  • Provides post-service/install trip reports to the company.

  • Provides remote and on-site technical assistance to help troubleshoot, diagnose, and repair equipment, including international and after hours support on occasion. Provides and part numbers are details to Operations to have work quotes issued.

  • Provides language translation for internal and external reports/documents installations and service visits.

  • Conducts training on the safe operation of the equipment and demonstrates skills to customers.

  • Root cause analysis to resolve source of problem, and recommends repair, replacement, or other corrective action.

  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer. Effectively communicates with customers regarding machine performance and problem resolution.

  • Perform process qualification routines including standard performance tests and preventative maintenance visits.


  • Bachelor’s degree (B.S.) in Electrical Engineering, Engineering Technology, or a related field. Or three to five years of related experience and/or training in CNC machine maintenance and electrical.

  • To perform this job successfully, an individual should have knowledge of some of the following: Machine control software; CNC control software; MS Office (Excel, PowerPoint, Word).

  • Proficiency in both oral and written Chinese and English is essential. Any other languages are a plus.

  • Excellent Written & Oral Communication Skills Are Required.

  • High level of integrity.

  • Ability to work independently.

  • Experience In The Optics Field a Plus (not Required).

  • Travel – Approximately 50% travel is currently required to perform the crucial function of this position, as travel restrictions allow.


The above information on this description has been designed to indicate the general nature, and level, of the work performed by this position. It is not designed to contain, or be interpreted, as a comprehensive inventory of all duties, responsibilities and qualifications required.

We invite interested candidates to write-in with CV and regret that only shortlisted candidates will be contacted for a discussion.

Lee Shiow Chyn

bottom of page