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Quality Manager


Job Type

Full Time, Permanent

Work Mode


Job description

Responsible for maintenance and execution of quality assurance related activities and enhancement programs in the area on Customer Quality Assurance.

Responsibilities & Authorities

  • Communicate with customer on quality and RMA issues (CAR, audits, etc.) including, attending to periodic reviews.

  • Carry out activities to be carried out by QE in accordance with the SOP on NPI, Prod Eng, Process Eng on all new project and quality issues such as evaluation of manufacturing process, reject investigation, corrective action to reduce the customer belt reject and field return for continuous improvement.

  • Lead and solve internal quality challenge such as OQA fallout, reliability test rejects and verify first level analysis by Process Eng on production line fallout before prompting the SQE for vendors’ action.

  • Lead and monitor product quality performance, take necessary and proper action to meet the set target.

  • Prepare yield reports every week and monthly or quarterly quality meeting presentations materials for customers.

  • Approval on quality plan, control plans, procedures, work instruction for overall quality control and coordinate on effective implementation for such plans, procedures or instructions.

  • Ensure failure analysis and evaluations are carried out competently to identify the root cause and drive for closure of corrective actions for internal/external corrective action requests and reliability test rejects. Recommend and initiate continual improvement measures.

  • Conduct briefings to Engineer and inspector on daily production and quality issues.

  • Hold quality training/ cross training and certification of inspectors/ technicians/Engineer.

  • Hold meetings and audits to see that purge orders are carried out per procedure.

  • Assist to external audits such as UL, TUV, CCC and others.

  • Help engineering change/production part approval are implemented in accordance to Quality Plan for NPI procedure.

  • Promote the pervasive use of SPC tools, initiate reaction plan for out of control situations and apply continuous improvement plans.   

  • Prepare monthly (Business Review) and quarterly (QBR) meeting presentations materials.   

  • Responsible for QA documentation for the business line.

  • Coordination with SQE Mgr and SQE on material related issue to achieve Product Quality requirements.



  • Approve the issuing of RMA Numbers for customers to return non-conforming materials.

  • Approve all quality-related documents; e.g. manufacturing instructions, checklist, inspection plan.

  • Engineering Instruction, deviation authorization, material master.

  • Provide disposition on nonconforming materials/products

  • Turn down material/process/products that fail QA/customer inspections/tests.

  • Authorize stop build and stop ship of a product.


  • Degree in Electronics / Electrical / Mechanical Engineering with six years of hands-on EMS quality working environment with experience in handling of good customer satisfaction. Independent and good technical problem solving skill working with cross-functional team and supplier.

  • Diploma holders with at least 10 years of relevant experience will also be considered.


The above information on this description has been designed to indicate the general nature, and level, of the work performed by this position. It is not designed to contain, or be interpreted, as a comprehensive inventory of all duties, responsibilities and qualifications required.

We invite interested candidates to write-in with CV and regret that only shortlisted candidates will be contacted for a discussion.

Lee Shiow Chyn

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