top of page
Image by Philip Oroni

Senior Shared Services Manager


Job Type

Full Time, Permanent

Work Mode


Job description

  • Deliver efficient and effective HR services and functional expertise in the region, meeting or exceeding business expectations of cost and performance.

  • Provide proactive support for all local transformation initiatives.

  • Partner with senior leadership around the region to provide insights and themes from the share service operations.

  • Ensure the share service brand is continually protected and enhanced through stakeholder engagement and marketing of capabilities, success and business value delivered.

  • Regularly review and agree SLAs with the business units in the region.

  • Drive continuous improvement efforts and activities across the entire share service team and with the Business Partners and global team.

  • Develop a highly motivated and engaged team share service team.

  • The share service center operation scope including but not limited to:

    • Employee inquiries

    • Employee personal data & transaction maintenance

    • Leave & attendance management

    • Personnel file management

    • HR System functional integration and deployment

    • Data reporting & Analytics

    • Process management & standardization


  • 7 or more years of experience, including 2-3 years in a supervisory position.

  • Ability to understand, consolidate and standardize high level process management.

  • Ability to work and engage effectively with key stakeholders and key customers.

  • The following experiences will be an advantage: P&O (as generalist or specialist); Managing or key role in systems projects; Service Centre management.


The above information on this description has been designed to indicate the general nature, and level, of the work performed by this position. It is not designed to contain, or be interpreted, as a comprehensive inventory of all duties, responsibilities and qualifications required.

We invite interested candidates to write-in with CV and regret that only shortlisted candidates will be contacted for a discussion.

Lee Shiow Chyn

bottom of page