Job description
Our client is seeking a Technical Service Manager to oversee technical support and after-sales activities for industrial measurement equipment. The role involves leading the service team, improving service delivery and developing after-market business opportunities while maintaining strong customer relationships.
Key Responsibilities
Manage daily service operations, including equipment maintenance, calibration, troubleshooting and repairs.
Plan team schedules and resources to ensure customer requests are addressed promptly and effectively.
Provide technical guidance to the team and resolve escalated equipment or software issues.
Oversee the calibration and readiness of service tools and maintain accurate service documentation.
Coordinate customer training, software support, product demonstrations and measurement evaluations.
Drive after-sales business through service contracts, equipment upgrades, spare parts, training and related technical services.
Work with distributors and internal teams to identify customer needs and support after-market sales.
Manage warranty matters, customer complaints and spare parts availability.
Coordinate with suppliers and manufacturing teams on parts procurement and technical support.
Monitor service performance and implement improvements to turnaround time, customer satisfaction and retention.
Requirements
Degree in Engineering or a related technical discipline.
5–10 years of experience in technical service and after-sales operations within industrial measurement or instrumentation.
Sound knowledge of equipment calibration, measurement technologies and applicable quality standards.
Strong team leadership, customer communication and technical problem-solving skills.
Experience using CRM and ERP systems to support service and inventory operations.
Ability to prioritise workloads and manage multiple operational demands.
Disclaimer
The above information on this description has been designed to indicate the general nature, and level, of the work performed by this position. It is not designed to contain, or be interpreted, as a comprehensive inventory of all duties, responsibilities and qualifications required.
We invite interested candidates to write-in with CV and regret that only shortlisted candidates will be contacted for a discussion.
Lee Shiow Chyn
EA12C6130
R1112042
hr@hpspartners.com.sg